Job Description

The mission for the Service Call Coordinator is the primary service tech employee. This person is responsible for most calls for service following startup and outside of the original installer contract. This person is committed to providing excellent customer service when handling service calls.

• Monitor and respond to service emails daily.
• Log service calls into Salesforce daily.
• Daily communication with the client, providing the date and time of the service and any updates.
• Obtain daily updates on service calls, entering all information into Salesforce.
• Daily receipt of service invoices, entering the invoice onto the service log in Salesforce and forwarding the invoice to Accounting.
• Weekly coordination with service technicians for updates and invoices, logging all information into the service call log.
• Acquiring all information and necessary documents, prepare and send close out documents within 60 days after completion of the job.
• Obtain shipping quotes within the same day of receiving a shipping request.
• Daily monitoring of the shipment pickup / delivery dates and times.
• Notating all pertinent shipping information in Salesforce.

• Associate's Degree (or other 2-year degree) preferred, but not required
• High School Diploma - or the equivalent (for example, GED)
• 1-2 years of HVAC and/or AC or Commercial Construction experience required

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